Frequently Asked Questions
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Resources
q. If I purchase a plugin, do I have to wait for it to ship?
a. Plugins can be instantly downloaded and used, no waiting involved!
q. Are there any tutorials for my Digieffects product?
a. The latest tutorial videos and resources can be found here: http://digieffects.com/support/tutorials
q. Where can I find presets?
a. We have hundreds of presets located in the preset gallery along with their associated video clips: http://digieffects.com/preset_gallery
q. Where do preset files go on my computer?
a. In After Effects, presets go in the Adobe After Effects / Presets folder
q. Where can I find the documentation for my Digieffects product?
a. You can find all documentation at http://digieffects.com/support/docs
Support
q. What Operating System and Applications do your products support?
a. We support Mac 10.4-current, and Windows XP/Vista/7. Please visit http://digieffects.com/support/compatibility for application support.
q. I have entered my serial number but it still wont get rid of the watermark. What do I do?
a. With the exception of the Freeform package, our plugins occasionally have issues with Windows 7 and Windows Vista. If you are having problems with the Freeform watermark, please contact support, for other plugins please see below.
q. So what’s up with Windows Vista/7?
a. Our plugins have issues with certain Windows security measures. These security measures prevent our software from properly recording the serial number provided by the user from within the host application. One way to circumvent this protection is to disable UAC and then run as administrator. To disable UAC, there is an illustrated article here:
http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/
After this is done, start AE by right-clicking the program icon and selecting Run as administrator. After these measures are completed, you should be able to properly register your plug-ins. Please don’t forget to re-enable UAC when finished.
q. This particular plugin keeps crashing my system. What can I do?
a. If you’re experiencing crashes, please contact support via http://digieffects.com/support/email_support and we will be notified immediately.
Billing
q. I have not received my serial number yet. Whats up with that?
a. You should receive the download links and serial numbers shortly after placing your order. Please be sure to check your Spam folder just in case. If you think there has been an error please email us HERE.
q. Are you going to be send me CDs or shipping me software?
a. All software is downloaded directly from the website.
q. I have this old version of Aurorix/Berserk/Delirium on CD, but the newest version asks for a serial number?
a. Users with disc-based software must upgrade from our legacy products, you can get information on this here: http://digieffects.com/buy/upgrades.